Privacy Policy

Your privacy matters. Your snacks do too.

At SORAA, we respect your privacy and keep things simple.

This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit www.soraafood.com, place an order, contact us, or interact with SORAA online.

1. What We Collect

When you use our website, we may collect:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Billing details
  • Order details
  • Payment status
  • Feedback or messages shared by you
  • Website usage data like cookies, device type, browser, and pages visited

We only collect what we need to process orders, improve your experience, and keep SORAA running smoothly.

2. How We Use Your Information

We use your information to:

  • Confirm and deliver your orders
  • Share order updates and tracking details
  • Respond to your questions or feedback
  • Improve our website and customer experience
  • Send offers, updates, or launch news, only where permitted
  • Prevent fraud, misuse, or technical issues
  • Comply with legal and regulatory requirements

Basically, we use your data to make sure your snack journey is smooth.

3. Payments

SORAA does not store your complete card, UPI, or payment details.

Payments are processed through trusted payment gateway partners. They may collect payment information as required to complete your transaction securely.

4. Cookies

Our website may use cookies to make your browsing experience better.

Cookies help us understand things like:

  • Which pages people visit
  • What products are being viewed
  • How the website is performing
  • How we can improve your shopping experience

You can disable cookies through your browser settings, but some website features may not work properly.

5. Sharing Your Information

We do not sell your personal information.

We may share limited details with trusted partners only when needed, such as:

  • Courier partners
  • Payment gateway providers
  • Website and technology partners
  • Customer support tools
  • Marketing or analytics platforms
  • Legal or regulatory authorities, if required

They only get the information needed to perform their role.

6. Marketing Updates

If you sign up for updates, offers, or launch news, we may contact you through email, SMS, WhatsApp, or other permitted channels.

You can opt out anytime by following the unsubscribe option or contacting us.

No spam. Only snack-worthy updates.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee 100% security. Please also keep your account and payment information safe from your side.

8. Children's Privacy

Our website and products are intended to be used with appropriate parental or guardian guidance where required.

If you are under 18, please use the website with permission from a parent or guardian.

9. Your Choices

You may contact us to:

  • Update your personal information
  • Request correction of your details
  • Withdraw consent for certain uses
  • Ask questions about how your data is used
  • Request deletion of your personal data, where applicable

We will respond as per applicable law and business requirements.

10. How Long We Keep Data

We keep your information only for as long as needed for:

  • Order processing
  • Customer support
  • Legal records
  • Accounting requirements
  • Fraud prevention
  • Business and compliance purposes

When it is no longer needed, we may delete, anonymize, or securely store it as required.

11. Third-Party Links

Our website may contain links to Instagram, payment partners, delivery partners, or other third-party platforms.

SORAA is not responsible for the privacy practices of those websites. Please check their privacy policies separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

Last updated: [Insert Date]

13. Contact Us

For privacy-related questions, please contact us at:

Email: hello@soraafood.com
Website: www.soraafood.com
Instagram: @eatsoraa

Please mention "Privacy Request" in the subject line so our team can help you faster.