Terms & Conditions

The snack rules.

Welcome to www.soraafood.com.

By using our website or placing an order, you agree to the terms below. We've kept them simple, because snacks should be fun not complicated.

1. About SORAA

SORAA is a modern snacking brand offering nuts, dry fruits, date bites, seed mixes, trail mixes, and other snack products.

All products are subject to availability.

2. Orders

Once you place an order, you will receive an order confirmation through email, SMS, WhatsApp, or the contact details provided by you.

Please make sure your name, address, phone number, and order details are correct before checkout.

3. Pricing & Payments

All prices are shown in Indian Rupees.

Prices, offers, and product availability may change without prior notice.

Payments are processed through trusted payment partners. SORAA does not store your complete card, UPI, or payment details.

4. Product Information

We try our best to keep product details, images, prices, ingredients, and descriptions accurate.

However, actual product packaging, colour, design, or appearance may slightly vary from website images.

Please always check the product label before consumption, especially for allergens and dietary requirements.

5. Shipping

We pack your snacks with care and ship them through courier partners.

Delivery timelines may vary depending on your location, courier delays, public holidays, weather, or other external factors.

For more details, please check our Shipping Policy.

6. Returns, Refunds & Damaged Products

Food products are generally not returnable once delivered, unless there is a genuine issue such as damage, leakage, wrong product, or tampered packaging.

If there is an issue, please contact us within 24 hours of delivery with your order number and clear photos/videos.

For more details, please check our Refund / Return Policy.

7. Offers & Discounts

Offers, discounts, coupon codes, and launch deals may be time-limited and subject to specific conditions.

SORAA may modify, pause, or withdraw offers at any time.

No snack drama, just fair use.

8. Website Use

Please do not misuse the website, copy content, attempt fraud, upload harmful content, or disturb the website experience for others.

Use the website like a good snacker.

9. Intellectual Property

All SORAA logos, content, designs, product images, packaging visuals, text, graphics, and brand elements belong to SORAA.

They cannot be copied, reused, modified, or reproduced without permission.

10. Limitation of Liability

SORAA will try its best to provide a smooth shopping and snacking experience.

However, we are not responsible for delays, losses, or issues caused by events outside our control, including courier delays, technical errors, payment gateway issues, incorrect customer details, or force majeure events.

11. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updates will be posted on this page.

Last updated: [Insert Date]

12. Contact Us

For any questions, reach us at:

Email: hello@soraafood.com
Website: www.soraafood.com
Instagram: @eatsoraa

Please mention your order number where applicable.